radio automation software from BSI

Broadcast Software International
** NOTE: Important Information About Microsoft Windows Vista and BSI software.

May 14, 2008

Tech Care Plans

BSI offers different Tech Care Plans to reflect the different levels of technical support required by individual users or radio groups.

Everyone has access to our web based user forum & FAQs; as well as non-urgent first-line support via our Support Ticket Center. Customers can choose between our GOLD and PLATINUM Tech Care Plans for additional support.

IMPORTANT: Prices published here are per machine for single users. Radio Groups with multiple machines requiring Tech Support Plans for more than one computer and / or users should contact BSI sales for special pricing based on the number of computers and users to support and the level of support required.
FREEGOLDPLATINUM
Support Ticket & FAQ Center
60 minute response1 during normal business hours
BSI User Forum
15,000 tips & tricks available 24/7 or enlist the help of other BSI users
BSI Utility & Driver Updates
Free Tested and Certified Updates
24/7 Off-Air Phone Support
Rapid response in under 60 minutes
Telephone Support 6am-6pm (PST)2
For all BSI supplied hardware and software obtain an immediate response
FREE BSI Software Upgrades
For each purchased BSI software
FREE Simian Prod to Air Mode Upgrade3
Activates main Play Decks on Prod Machine for backup (simulates AIR machine)
Remote Login Support
Free Software Provided for access via the Internet
System Check & Configuration
Includes Remote Access
Remote updates of BSI Software & Drivers
Updates are usually free
Senior Tech Care Consultant
Escalation to dedicated top-level support from a senior engineer
5 Hours of Telephone training
Includes remote walk-throughs via the Internet

GOLD Tech Care Plan - $999 per year

All Simian customers are automatically enrolled in the GOLD Technical Care Plan for the first 12 months from date of purchase.

1120 minutes is target response time, there may be situations where response time is longer. Internal monitoring ensures that we work closely to achieve this target.

2On the rare occasion that all our technicians are busy, we will provide a prompt call-back - we DO NOT leave you holding in a queue.

3Limit of one Prod to Air upgrade per FULL mode license purchased for the duration a Tech Care Plan is valid. Upgrade is designed to be used for backup purposes only.

PLATINUM Tech Care Plan - $1,999 per year

All the features of the GOLD Tech Care Plan, with additional Remote Login Access via Internet using BSI supplied software; and 5 hours of telephone training (including remote walk-through training on request).

A La Carte Support - from $99

Per Incident telephone support for customers requiring occasional basic support or training on a pre-booked basis, or for additional assistance not covered by the above plans. Remote Login Access via the Internet is available as an optional extra.

ATTENTION: To receive the February '08 special offer (get an 18 month Gold Tech Care Plan for the price of the $999 12 month Gold Tech Care Plan per station (ask about multi-station discounts, too)), you must contact BSI Sales by phone (1-888-274-8721 or 541-338-8588) to order. Special offer does not apply to online orders or previous orders. Offer good through close of business on 02/29/2008.

QTY: Plan

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