** NOTE: Important Information About Microsoft Windows Vista and Windows 7 64-bit and BSI software.
December 8, 2013
Tech Care PlansPlease click here for a notice about support plan changes.
Off air emergency pages without a support plan will be billed at $499 per call.
PLATINUM Tech Care Plan - $1299 per yearAll Simian PRO customers are automatically enrolled in the PLATINUM Technical Care Plan for the first 12 months from date of purchase. Simian LITE customers are automatically enrolled in all Web-based services for the first 6 months from date of purchase. The PLATINUM Tech Care Plan is renewable annually throughout the life of the software.
GOLD Tech Care Plan - $999 per yearMany of the same features of the Platinum Tech Care Plan (does not include 24-hour Off-Air Emergency support, among others, see above chart for more info) for $300 less than the Platinum Tech Care Plan. The Tech Care Plan is optional, and renewable annually throughout the life of the software.
NOTE: Gold Support is only available during normal Tech Support hours, purchasing a Gold Support Plan does not qualify you for 24x7 Off-Air Emergency support.
Non-Automation product support plan - $299 per yearGold level support for our non-automation products including Stinger, WaveCart, SkimmerPlus, and Speedy is available for $299 per year.
NOTE: Non-Automation Support is only available during normal Tech Support hours, purchasing a Non-Automation Support Plan does not qualify you for 24x7 Off-Air Emergency support.
Notes:1Under 60 minutes is target response time for Platinum TCP, Same-Day response time for Gold TCP, during normal business hours. Internal monitoring ensures that we work closely to achieve these targets.
2On the rare occasion that all our technicians are busy, we will provide a prompt call-back (domestic US only) - we DO NOT leave you holding in a queue and calls are routed directly to our tech staff at our facility in Eugene, OR. We do not use overseas call centers.
A La Carte (per-incident) Support - from $199 per incidentCustomers requiring telephone support who do not have a current Tech Care Plan, or who do not have a Platinum Tech Care Plan and need assistance durring normal business hours can purchase A La Carte support incidents. A single incident is defined as one or many phone calls about a singular specific subject until the issue at hand is satisfactorily solved, or no repeat contact is made by the customer regarding the incident for 14 days.
NOTE: purchasing A La Carte support does not qualify purchaser for free software version upgrades. A La Carte Support is only available during normal Tech Support hours, purchasing an incident does not qualify you for 24x7 Off-Air Emergency support.
Training Sessionspre-booked training sessions from $99 per hour.
NOTE: purchasing a Training Session does not qualify purchaser for free software version upgrades or 24x7 Off-Air Emergency Support.
Program Log Building - $299Having trouble building your Program Log; need help with your Scheduled Record Events for Time Shifting; just added a new satellite show or flipped formats and not sure what you need to do in your Program Log?
NOTE: Log Building Support is only available during normal Tech Support hours, purchasing an Log Building services does not qualify you for 24x7 Off-Air Emergency support.
Now, help is at hand from the experts at BSI. We'll spend time helping you create your Program Log ensuring that it is running smoothly and that you understand what's going on!
Our custom Program Log building costs $99 per hour, with a minimum 3-hour booking. Additional hours charged at $99 / hour.
IMPORTANT: Prices published here are per machine for single users. Radio Groups with multiple machines requiring Tech Support Plans for more than one computer and / or users should contact BSI sales for special pricing based on the number of computers and users to support and the level of support required.
IMPORTANT: Prices and services published here were made effective on August 1st 2009. These prices supersede any other support prices either in print or on this website. The services listed on the date of invoice are valid for the duration of your tech care plan. Prices are subject to change at any time.
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