BSI Support Ticket :

If you have an urgent problem and have a current Tech Care Plan please call 541-342-5250 Monday to Friday, 6am to 6pm Pacific with your Customer ID. In the event of an off-air emergency outside normal business hours, please call the above number with your Customer ID number and follow the instructions to 'Press 8 to page the on-call Engineer'.

VALIDATION CODES

Validation Codes for BSI products are no longer available via email, nor is Tech Support able to generate them. Please submit a validation code request online. Our codes department will respond between 8am and 5pm Pacific, Monday to Friday.

To submit a New Support Request, please use the form on the left to create a new ticket.

Severe Weather Assistance BSI has made special provisions for customers affected by severe weather emergencies. If you are affected, please call Technical Support on 541-342-5250. You may also lodge a support ticket which are monitored across multiple time-zones in Europe as well as the US.
Full Name:
Email Address:
Customer ID or BSI Invoice #: (please enter to ensure a prompt response)
You can find your BSI Customer ID by going to Help > Register or if you have purchased directly from BSI, the number is the same as your invoice number.
Type of Incident (default BSI Support):
Brief Description: (used as a subject line to identify this support incident)
Full Details: (please include full details, including complete steps to reproduce any problem)
Priority:
Sending Files: If you need to send a file or image to tech support, please request details of our FTP server from a BSI Technician.
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To view the status of an existing ticket, please enter your email and ticket number below and click View Status.

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BSI Support Ticket

VALIDATION CODES

Severe Weather Assistance

Email notification