Frequently Asked Questions

Wrong File or Blank Entry when Inserting Audio File in to Program Log

When dragging-and-dropping an audio file from Event Builder, or the Audio List, a blank line or the wrong file is inserted in to the program log.  This usually occurs when there are apostrophes within one or more audio files in your audio library.  The audio file(s) containing the apostrophe doesn't have to be the audio file being selected from Event Builder or the Audio List; the fact that there is ANY audio file with an apostrophe within your library of audio files can cause this issue to occur. 

You will need to rename all audio files that contain apostrophes to resolve this issue.  BSI offers the free BSI Filename Cleaner utility to systematically rename your audio files automatically.  For further instructions on how to use the BSI Filename Cleaner, view the "Clean Up Audio file Names" FAQ document, available here.

 Last updated Thu, Jul 10 2014 1:25pm

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