Description
The NON-AUTOMATION Tech Support Plan covers our WaveCart, Stinger, and SkimmerPlus programs. The plan is renewable annually throughout the life of the software. Each plan covers 1 license of the software being covered.
Included:
- Initial basic setup of the software – installation/registration
- Technical issues with the software that the plan is licensed to cover
Does not include:
- Training on the features of the software – this can be purchased separately
- Troubleshooting of operating system/networking issues
- Troubleshooting for software or hardware that was not purchased by BSI
NOTE: Non-Automation Support is only available during normal Tech Support hours, purchasing a Non-Automation Support Plan does not qualify you for 24×7 Off-Air Emergency support.
Return Policies
30 Day Warranty Against Manufacturer Defect
Broadcast Software International offers a 30-day warranty on all hardware items against manufacturer defect. Individual manufacturers may offer a longer warranty through them directly. This 30-day warranty will not cover lightning damage or end user damage.
7 Day Returns on Software and Unused support plans.
BSI offers a 7-day refund on software and unused support plans from the date of purchase. If you have already received a validation code on your software, you must have your software uninstalled by our tech support department before a refund can be issued. Unused support plans are plans that have not received upgrade validation codes or technical support via the phone or internet. Broadcast Software International will not issue a credit for any support plans that have been used for technical support by telephone or internet.
15 Day return policy on unopened hardware items.
All hardware must be unopened and in the original packaging. No refunds will be issued on opened hardware. A 20% restocking fee is standard on all unopened hardware.
Items Purchased Through Distributors
All Broadcast Software International items purchased through an approved distributor will need to contact their distributor for return information.
Please call 541-338-8588 is you have further questions or wish to be sent a full copy of the Broadcast Software International return policy.
