The NON-AUTOMATION Tech Support Plan covers our WaveCart, Stinger, and SkimmerPlus programs. The plan is renewable annually throughout the life of the software. Each plan covers 1 license of the software being covered.
- Initial basic setup of the software – installation/registration
- Technical issues with the software that the plan is licensed to cover
Does not include:
- Training on the features of the software – this can be purchased separately
- Troubleshooting of operating system/networking issues
- Troubleshooting for software or hardware that was not purchased by BSI
NOTE: Non-Automation Support is only available during normal Tech Support hours, purchasing a Non-Automation Support Plan does not qualify you for 24×7 Off-Air Emergency support.