Tech Advantage Plan

Tech Advantage Plan

Price range: $119.00 through $999.00

SKU: N/A Category:

Description

The Tech Advantage Plan now has 3 options to choose from depending on your needs! 

All new OpX and Simian PRO customers are automatically enrolled in the Yearly Tech Advantage Plan for the first year from the date of purchase.  The Tech Advantage Plan is renewable annually throughout the life of the software.  Each plan covers 1 air mode and 1 production mode.  You must have a plan for each station for which you would like support. 

 

Yearly plans include: 

  • 1st Priority on support response 
  • Initial basic setup of the software – installation/registration 
  • 1-hour target response time on phone and web-based support during normal business hours of 6 AM to 6 PM Pacific time* 
  • 24/7 Off-air emergencies after launch of the software with 1-hour target response time 
  • Remote login support 
  • Technical issues with the software or hardware purchased from BSI 
  • Free upgrades for each purchased BSI product covered by the plan during the time the plan is active 

               

              Quarterly plans include: 

              • 2nd Priority on support response 
              • Initial basic setup of the software – installation/registration 
              • 2-hour target response time on phone and web-based support during normal business hours of 6 AM to 6 PM Pacific time* 
              • Off-air emergencies during normal business hours only 
              • Remote login support 
              • Technical issues with the software or hardware purchased from BSI 
              • You must sign up for auto-renewal with a credit card with this plan

                         

                        Monthly plans include: 

                        • 3rd Priority on support response 
                        • Initial basic setup of the software – installation/registration 
                        • 3-hour target response time on phone and web-based support during normal business hours of 6 AM to 6 PM Pacific time* 
                        • Support during normal business hours only 
                        • Remote login support 
                        • Technical issues with the software or hardware purchased from BSI 
                        • You must sign up for auto-renewal with a credit card with this plan

                                   

                                  *Target response times may be affected by call volume 

                                   

                                  All plans do not include: 

                                  • Training on the features of the software – this can be purchased separately 
                                  • Troubleshooting of operating system/networking issues 
                                  • Troubleshooting for software or hardware that was not purchased by BSI
                                  • Moving the software from one computer to another and setting up the new computer for use with Simian – this can be purchased separately

                                       

                                       Demonstration Mode/Registration issues are always covered by tech support regardless of support status 

                                       

                                      Note: New Simian LITE customers have 3 months of phone support and 6 months of web-based email support and not the Tech Advantage Plan. 

                                      Additional information

                                      Plan Length

                                      Yearly, Quarterly with Automatic Renewal, Monthly with Automatic Renewal

                                      Return Policies

                                      Return Policies

                                      30 Day Warranty Against Manufacturer Defect

                                      Broadcast Software International offers a 30-day warranty on all hardware items against manufacturer defect. Individual manufacturers may offer a longer warranty through them directly. This 30-day warranty will not cover lightning damage or end user damage.

                                      7 Day Returns on Software and Unused support plans.

                                      BSI offers a 7-day refund on software and unused support plans from the date of purchase.  If you have already received a validation code on your software, you must have your software uninstalled by our tech support department before a refund can be issued.  Unused support plans are plans that have not received upgrade validation codes or technical support via the phone or internet.  Broadcast Software International will not issue a credit for any support plans that have been used for technical support by telephone or internet.

                                      15 Day return policy on unopened hardware items.

                                      All hardware must be unopened and in the original packaging. No refunds will be issued on opened hardware. A 20% restocking fee is standard on all unopened hardware.

                                      Items Purchased Through Distributors

                                      All Broadcast Software International items purchased through an approved distributor will need to contact their distributor for return information.

                                      Please call 541-338-8588 is you have further questions or wish to be sent a full copy of the Broadcast Software International return policy.

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